Terms & conditions

1. About us

This website is run by [BUSINESS NAME] (“we”, “us”), trading as Terra Nova Collective. [Registered in England and Wales, company number [COMPANY NUMBER]. — delete this sentence if you’re a sole trader.] Our address is [ADDRESS]. You can contact us at hello@exploreterranova.com.

2. These terms

These terms apply when you use exploreterranova.com and when you buy an itinerary from us. Please read them before buying. By buying an itinerary or submitting one, you agree to them. These terms are for consumers buying for personal use.

3. Your account

You log in by entering your email address and clicking the link we email you. There is no password. Your account is created the first time you log in or buy an itinerary, and your purchases are linked to the email address you used at checkout.

Keep access to your email account secure, because anyone who can read your email can log in as you. Accounts are for one person and must not be shared.

4. Buying an itinerary

Each itinerary has a free preview. You can unlock the full itinerary for a one-time payment of the price shown on its page. Prices are in pounds sterling (GBP) and include any VAT that applies.

Payments are processed by Stripe. We never see or store your full card details. Our contract with you is formed when your payment is confirmed. Stripe will email you a receipt.

After payment, the full itinerary is available in your account under My itineraries for as long as we operate this website. If we ever have to close the website, we’ll give you reasonable notice so you can save or print your itineraries.

5. Immediate access and your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days to cancel an online purchase.

Itineraries are digital content that you can access straight away. At checkout we ask you to confirm that you want immediate access and that you understand you will lose your right to cancel once access begins. Access begins as soon as your payment is confirmed, so once you have paid and been given access, you cannot cancel for a change of mind.

This does not affect your rights if something is wrong with the itinerary (see section 6). If a technical problem stops you accessing an itinerary you’ve paid for, contact us and we’ll fix it or refund you.

6. If something is wrong

Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality. If an itinerary is faulty (for example, it won’t load or large parts are missing), contact us. We’ll try to fix it, and if we can’t do so within a reasonable time, you may be entitled to some or all of your money back.

Travel information changes over time, so a detail becoming out of date after publication is not, on its own, a fault. We do welcome corrections and will update itineraries when we’re told about changes.

Nothing in these terms affects your legal rights. For more information, contact Citizens Advice.

7. What you can do with an itinerary

When you buy an itinerary, we give you a personal, non-transferable licence to read it and use it to plan and take your own trips, including printing it for your own use and sharing it with people travelling with you on that trip.

You must not copy, publish, resell, share your login, or otherwise distribute itineraries or their photos, and you must not use automated tools to copy content from the website. We may suspend accounts that break these rules.

8. Travel information and your safety

Itineraries are written by travellers from their own experience. They are for information and inspiration only. We are not a travel agent or tour operator and we do not book or arrange any travel, accommodation, transport or activities.

You are responsible for your own travel decisions, including checking the latest official travel advice, entry requirements, permits, health precautions and insurance before you travel. Please read our Disclaimer.

9. Submitting an itinerary

If you submit an itinerary, you confirm that it describes a trip you (or your group) took, that the words and photos are yours or you have permission to share them, and that anyone identifiable in your photos has agreed to them being published.

You keep ownership of your submission. You give us a non-exclusive, worldwide, royalty-free and permanent licence to edit, format, publish and sell it (including its photos) as part of Terra Nova Collective, with credit to you as trip leader if you wish. We will send you the edited itinerary for approval before publishing. We may decline any submission. [Submissions are unpaid unless we agree otherwise in writing. — check this matches how you work with contributors.]

10. Our content

The website, its design and its content (other than what contributors own) belong to us or our licensors. The Terra Nova Collective name and logo are ours.

11. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care. We are not responsible for loss that was not foreseeable, for business losses, or for decisions you make or events that happen while travelling.

Our total liability to you for any itinerary is limited to the price you paid for it. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited.

12. Changes to these terms

We may update these terms from time to time. The version that applies to a purchase is the one on this page when you bought it.

13. Law and disputes

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation.

If you have a complaint, please contact us first at hello@exploreterranova.com and we’ll do our best to resolve it.